Terms and Conditions

This Agreement was last modified on Aug 16, 2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https:ferdelpromotions.com website application (the “Service”) operated by Ferdel Promotions Marketing. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, name, address, tax id for your business and basic company information.

Wholesale Return Policy

Thank you for choosing Ferdel Promotions as your wholesale grocery supplier. We value your business and strive to provide quality products and excellent service. Please review our return policy below:

1. Eligibility for Returns

  • All return requests must be made within 7 days of delivery.

  • Only unopened, unused, and resalable products in their original packaging will be accepted.

  • Perishable goods (e.g., fresh produce, dairy, meat, frozen foods) are non-returnable unless there is a verified quality issue reported within 24 hours of receipt.

  • Custom, special-order, or closeout items are final sale and cannot be returned.

2. Return Process

To initiate a return, please contact your account representative or email us at [[email protected]] with the following:

  • Invoice or order number

  • Product(s) to be returned

  • Reason for return

  • Photo evidence (if applicable)

All returns must be approved in writing before being sent back.

3. Restocking Fee

A 15% restocking fee will apply to all non-defective, approved returns. This fee helps cover handling, inspection, and inventory processing costs.

4. Return Shipping

Customers are responsible for arranging and covering the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped or verified quality issue).

5. Refunds & Credits

Once the returned items are received and inspected:

  • Eligible returns will be issued a credit to your account within 5–7 business days.

  • We do not offer cash refunds.

6. Damaged or Incorrect Items

Any claims for damaged, spoiled, or incorrect items must be submitted within 24 hours of delivery with photo evidence. We will work promptly to issue replacements or credit where appropriate.

Invoice / Billing

Some parts of the Service are billed by “invoice(s). You will be billed per order …

Errors

Product information and pricing may have misspelled or omitted letters. Quantities and price of sale items are subject to change according to the store’s inventory. We have final right to refuse any sale due to an error in price, size or quantity.

Links

To Other Web Sites, Our Service may contain links to third-party web sites or services that are not owned or controlled by Ferdel Promotions. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Ferdel Promotions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Contact Us If you have any questions about these Terms, please contact us.